Shipping and Returns
The world’s best suitcase should go wherever you do. That’s why we ship worldwide. Questions or concerns about receiving your purchase? Get in touch at email@example.com — we’ll help you navigate the process.
US shipping rates
We offer free UPS Ground shipping on all orders shipping to the contiguous US. In a hurry to ROAM? We get it. Select one of our expedited shipping options to get your suitcase more quickly— even next-day.
(within the US)
1-7 business days
|Expedited 2-3 day shipping||
2-3 business days
(Orders placed by 3pm EST will be fulfilled and processed for shipping same-day.)
1-2 business days
(Orders placed by 3pm EST will be fulfilled and processed for shipping same-day. Orders placed by 3pm EST will be delivered the next business day. Orders placed after 3 pm EST will be shipped the following business day via Guaranteed Overnight delivery.)
Please note that all ROAM suitcases are made-to-order. Ground shipping orders will be fulfilled and processed for shipping within one business day.
Expedited shipping orders placed before 3pm EST will be fulfilled and processed for shipping same-day. All expedited orders placed after 3pm EST will be processed for shipment the following business day.
*Shipping charges are non-refundable.
International shipping rates
Our friends abroad deserve the world’s best suitcase, too. ROAM offers flat-rate international shipping via UPS to provide you with the best international shipping experience. Best of all, all taxes and duties are included— so there won’t be any surprises when you receive your case.
Canada: $xx (2-3 business days)
United Kingdom: $xx (4-6 business days)
Germany: $xx (4-6 business days)
France: $xx (4-6 business days)
Sweden: $x (4-6 business days)
Australia: $xx (5-10 business days)
How long will my order take to ship?
Every ROAM suitcase is hand-built in our own facility in California— it’s how we’re able to keep such a close eye on every component and ensure the final product is truly the best. After you place your order, our team requires 24 hours to build your custom luggage from scratch. You’ll get an email notification when your order is ready to ship— then it’s only a short wait until your suitcase arrives at your door.
Can I ship my order to a P.O. box?
Unfortunately, we’re unable to ship to P.O. boxes at this time.
What’s your return policy?
We’re sure you’ll love your ROAM luggage just as much as we do, and we want you to be 100% satisfied with your purchase. That’s why we offer a 60-day trial period for all orders— including customized cases. If you don’t agree that ROAM is the best suitcase in the world, you can return your case for free with no questions asked— even if you’ve taken it on a trip or two in the meantime. Refunds for returns that meet our policy terms will be applied to the original form of payment.
Still unsure after 60 days? Keep testing out your case for up to 100 days and you can still receive store credit for your return.
Please note that customized orders are subject to a 10% restocking fee upon return. Any fees associated with expedited shipping services are non-refundable.
Ready to begin your return? Click HERE to submit your request and receive pre-paid return label.
For further assistance, email us at firstname.lastname@example.org.