Visit our Returns Center page (located in footer) to submit your request and receive pre-paid return label. Refunds for returns that meet our policy terms will be applied to your original form of payment. For further assistance, email us at bellhop@roamluggage.com

We try to fulfill orders as quickly as possible; that said, please give us a call at (866)-370-1436 (Monday - Friday, 9am - 5pm EST) or send an email to bellhop@roamluggage.com, and we’ll find a good solution. And remember – we offer a 100-day trial period for all orders, so if you don’t agree that ROAM is the best suitcase in the world even after you’ve tried it, you can return your case for free with no questions asked.

Every ROAM suitcase is made-to-order in our U.S. facility — it’s how we’re able to keep a close eye on workmanship to ensure the final product is truly the best. After you place your order, our team assembles and builds your custom luggage, which takes 1-5 business days. Once your order is ready to ship, you can expect it to arrive at your door in another 3-7 business days with our free ground shipping option. Should you choose one of our expedited shipping options, your order will be processed quicker.

We offer free ground shipping on all orders shipping within the continental US. In a hurry? We offer expedited 3-5 business day delivery (including build time) for an additional $50, or opt for guaranteed overnight shipping to receive next business day (Mon-Fri) when ordered by 10AM EST for $100.

We currently only ship within the US but will expand to other countries in the future.

Unfortunately, we’re unable to ship to P.O. boxes at this time.

First select a case size. There, you’ll be able to choose from our signature colors for a variety of elements including the shells, wheels, etc.

You can easily add a 3 letter monogram on the monogram patch on the back of all of our bags. Note, initials will always be capitalized.

Whether you are looking for a new carry-on bag or a more spacious option for making yourself at home in any time zone, we have the bag for you. Generally, our smallest carry-on sized bag, The Jaunt, is best for a 1 to 4 day trip, whereas our largest bag, The Globetrotter, can accommodate travel for up to 3 weeks. Given our range of offerings, many customers find that purchasing a set of different sized bags is the best option to suit their various travel needs. For more help choosing the right style, you can take a look at this page on our website for a side-by-side comparison of each of our products

Our 100% virgin polycarbonate shells are made exclusively for us in US factories, and every other element of a ROAM suitcase is thoughtfully sourced from the most prestigious makers in the world. The first time you pick up your ROAM suitcase, you’ll notice something missing—those extra pounds. That’s because every single component was carefully selected to maximize strength and minimize weight. Our case shells are the only ones extruded and molded in the US from 100% virgin polycarbonate, resulting in a shell that’s both exceptionally lightweight and extremely strong. The exact weights are: The Jaunt Carry-On: 6.6 lbs. The Jaunt XL Wide Carry-On: 7.1 lbs. The Journey Medium Check-In: 9.2 lbs. The Globetrotter Large Check-In: 10.3 lbs.

ROAM’s clamshell configuration makes travel more efficient, due to our clever interior compression system. The clamshell design offers superior organization by providing 2 large packing compartments, so you won’t have to dig through all your belongings to reach items on the bottom. The dual compression board system increases capacity by effectively squeezing air from your garments, and everything is kept securely in place, while reducing wrinkles. Both compression boards offer a large pocket for dirty clothes.

Unlike other companies, which apply a thin film to achieve their case color, our polycarbonate is completely saturated with pigment. So our signature colors will never scratch off – no matter how many trips you take together. Most scuffs and dirt can be easily wiped off with a non-abrasive spray cleaner or a melamine foam sponge (such as Mr. Clean Magic Eraser™️). If something spills inside your suitcase, our water-resistant nylon lining can be wiped clean with a mild detergent and water.

Keep your belongings secure by setting your ROAM lock code to something you’ll remember: To do this, start by setting the dial to its original factory setting: 0-0-0. Then use a paper clip or other small implement to press down on the reset button until you hear a click. Set your new combination by turning the dials to three numbers of your choosing. To save your new combination, slide the button in the direction of the arrow (toward the dials) until you hear another click. Your new combination is now permanently stored. If you wish to reset the combination again, begin with the dials positioned at the existing combination, then proceed with steps 2 through 6 above. Note that the zipper pulls can only be inserted into the lock if the dials are set to the correct combination.

You can buy our products online at www.roamluggage.com or at the ROAM Shop, which is at Bloomingdale’s New York City flagship located at Lexington Avenue and 59th St. on the 7th floor in the luggage department.

While no suitcase is waterproof, our zippers have a protective, water-resistant coating that keeps your belongings dry, even in the worst conditions— something that most luggage brands overlook, due to the cost. We know this detail can make the difference between a good vacation and a bad one.

You can easily check the status of your recent purchase by clicking the “Account” icon and entering your order number, found in the email notification you received when your order was shipped. You can also reach our customer service team at (866)-370-1436 (Monday - Friday, 9am - 5pm EST) or send an email to bellhop@roamluggage.com

The Jaunt will nest in either the Journey or the Globetrotter. The Jaunt XL will nest in the Globetrotter.