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  • Shipping and Returns Policy

    We offer free UPS Ground shipping on all orders shipping to the contiguous US. In a hurry to ROAM? We get it. Select one of our expedited shipping options to get your suitcase more quickly— even next-day.

    Shipping Timeframe Cost

    FedEx Ground

    (within the contiguous US)

     

    Receive within 6-10 business days

     

    Free

    Expedited 3-5 day shipping

    Receive within 3-5 business days

    $50 per item

    Guaranteed Overnight

    Receive next business day (Mon-Fri) when ordered by 3PM EST

    $100 per item

    Alaska & Hawaii via FedEx Ground 

    6-10 business days

    $50 per item


    *Shipping charges are non-refundable.

     

    Shipping Internationally

    Unfortunately, we’re unable to ship to countries outside of the United States at this time.

    Shipping to P.O. boxes

    Unfortunately, we’re unable to ship to P.O. boxes at this time.

     

    Return policy

    We’re sure you’ll love your ROAM luggage just as much as we do, and we want you to be 100% satisfied with your purchase. That’s why we offer a 60-day trial period for all orders. If you don’t agree that ROAM is the best suitcase in the world, you can return your case— even if you’ve taken it on a trip or two in the meantime. Even customized cases can be returned.

    Refunds for returns that meet our policy terms will be applied to the original form of payment.

    Any fees associated with expedited shipping services are non-refundable.

    Ready to begin your return? Click HERE to submit your request and receive pre-paid return label.

    For further assistance, email us at bellhop@roamluggage.com.