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Insurance against the unpredictable.

There’s no such thing as an unbreakable suitcase— but until there is, we’ve got your back. In the unlikely event that something goes wrong with your luggage, don’t worry— all ROAM suitcases are backed by our comprehensive 5-year warranty, which covers any non-cosmetic damage that your case might incur, even if it’s from aggressive baggage handlers or a passing truck. Just return your luggage to our factory and we’ll take care of the rest, either repairing or replacing your suitcase and getting it back to you ASAP.

To return your case for repair, please send it to our factory located at the below address:

Roam Luggage

C/O Warranty Claims

12255 Crosthwaite Circle, Suite B

Poway, CA 92064


*Please note, cosmetic damage that is NOT covered by this warranty includes scratches, scuffs and marks.


The world’s best luggage deserves the world’s best customer service.  If you have questions or concerns at any time, please contact us at