Thanks to the folks at Roam for providing a good product and very helpful and responsive customer service.
Being a good company doesn’t mean never making mistakes. But it does mean having excellent customer service. Roam passed with flying (customized) colors.
Last month I decided to give myself a little birthday splurge, and I ordered a piece of Roam luggage which I customized with my some of my favorite colors. When it arrived in the mail, I loved it…but it wasn’t quite perfect. One specification I had requested was not captured. It was really minor and I thought about not going through the hassle to return it, but I did let the Roam customer service know and they quickly sent me a return slip and encouraged me to please send it back so they could fix it.
I sent it off. Happy to say I was very wrong! It came back just to my specifications in under a week!