I love the ability to customize the colors so I immediately recognize my bag. Everything is very high quality. The shell is much more flexible and may appear flimsy, but that is why it is super lightweight and is as strong and durable as anything else.
I love the interior partitions to separate clothes or even documents which will keep them uncreased or folded over.
Some downsides: wheels are practically zero friction which is great except when you just want to park the bag while you check you phone. If it’s on any sort of slope it will roll away.
It will get scraped up which i find shows a little more than a canvas or leather bag. You can buff them out if you care.