Great product and excellent customer service
I was an early adopter of the Roam Journey. I traveled all over the world with it. It is light weight and the customization options really make it pop on the conveyor belt. No more episodes of other people accidentally grabbing my mundane black bag (this really happened to me in Memphis - she drove all the way home before I was able to figure it out and call her). I did have a small problem with my original bag, but the customer service was terrific and I now have a new and improved version of the same product. Overall, a great company and an attractive, lightweight suitcase with awesome wheels to help me speed through the airport.