Roam offers a range of sizes for a reason: we want to cover all your potential travels needs, whatever they may be. Whether you are looking for a new carry-on bag or a more spacious option for making yourself at home in any time zone, we have the bag for you. Generally, our smallest carry-on sized bag, The Jaunt, is best for a 2 to 4 day trip, whereas our largest bag, The Globetrotter, can accommodate travel for up to two to three weeks. Given our range of offerings, many customers find that purchasing a set of different sized bags is the best option to suit their various travel needs. For more help choosing the right style, you can take a look at the “See the Collection” page on our website for a side-by-side comparison of each of our products.

You can buy our products online at www.roamluggage.com or at the ROAM Shop, which is at Bloomingdale’s NYC flagship located at Lexington Avenue and 59th St. on the 7th floor in the luggage department.

A protective coating gives our zippers a tight seal that keeps your belongings dry, even in the worst conditions— something that most luggage brands overlook, due to the cost. But this detail can make the difference between a good vacation and a bad one.

We’re sure you’ll love your ROAM luggage just as much as we do, and we want you to be 100% satisfied with your purchase. That’s why we offer a 100-day trial period for all orders— including customized cases. If you don’t agree that ROAM is the best suitcase in the world, you can return your case for free with no questions asked— even if you’ve taken it on a trip or two in the meantime.

Every component on a ROAM suitcase is hand-selected to be both incredibly durable and lightweight. Our case shells are the only ones extruded and molded in the US from 100% virgin polycarbonate, resulting in a shell that’s both exceptionally lightweight and extremely strong. And unlike most other companies, which apply a thin film to achieve their case color, our polycarbonate is completely saturated with pigment. So our signature colors will never scratch off – no matter how many trips you take together. On top of that, a protective coating gives our zippers a tight seal that keeps your belongings dry, even in the worst conditions— something that most luggage brands overlook, due to the cost.

In the unlikely event that something goes wrong with your luggage, don’t worry— all ROAM suitcases are backed by our lifetime limited warranty. Just return your luggage to our factory and we’ll take care of the rest, either repairing or replacing your suitcase and getting it back to you ASAP. Our lifetime limited warranty covers any non-cosmetic damage that your case might incur, even if it’s from aggressive baggage handlers or a passing truck.

We currently offer two styles that are carry-on sized: The Jaunt and The Jaunt XL. Our smallest bag, The Jaunt, is 22” H x 14” W x 9” D and weighs only 6.6 lbs., meeting the carry-on size requirements for all major airlines. The Jaunt XL provides two extra inches of width and still weighs only 7.1 lbs., which qualifies it as an accepted carry-on on almost all domestic flights.

Under our 100-day trial period, you can return your case for free with no questions asked – even if you’ve taken it on a trip or two in the meantime. Any fees associated with expedited shipping services are non-refundable, but otherwise, refunds for returns that meet our policy terms will be directly applied to your original form of payment.

Every ROAM suitcase is made-to-order in our U.S. facility — it’s how we’re able to keep a close eye on workmanship to ensure the final product is truly the best. After you place your order, our team assembles and builds your custom luggage, which takes 10 business days. Once your order is ready to ship, you can expect it to arrive at your door in another 5-7 business days with our free ground shipping option. Should you choose one of our expedited shipping options, your order will be processed quicker.

We offer free ground shipping on all orders shipping within the continental USA that will arrive within 5-7 business days (not including the 10 business days it takes our factory to assemble your case). In a hurry? We offer expedited 3-5 business day delivery (including build time) for an additional $50, or opt for guaranteed overnight shipping to receive next business day (Mon-Fri) when ordered by 10AM EST for $100. For a more detailed breakdown of our various shipping methods and cost, please take a look at our Shipping & Returns Policy.

You can easily add a monogram in a variety of colors for any of our bags. Please select or customize your case, scroll to monogram section on the product page, enter initials and select color. Note, initials will always be capitalized.

Ready to begin your return? Visit our Returns Center page (located in footer) to submit your request and receive pre-paid return label. Refunds for returns that meet our policy terms will be applied to your original form of payment. For further assistance, email us at bellhop@roamluggage.com.

Keep your belongings secure by setting your ROAM lock code to something you’ll remember: To do this, start by setting the dial to its original factory setting: 0-0-0. Then use a paper clip or other small implement to press down on the reset button until you hear a click. Set your new combination by turning the dials to three numbers of your choosing. To save your new combination, slide the button in the direction of the arrow (toward the dials) until you hear another click. Your new combination is now permanently stored. If you wish to reset the combination again, begin with the dials positioned at the existing combination, then proceed with steps 2 through 6 above. Note that the zipper pulls can only be inserted into the lock if the dials are set to the correct combination.

The first time you pick up your ROAM suitcase, you’ll notice something missing—those extra pounds. That’s because every single component was carefully selected to maximize strength and minimize weight. The exact weights of all of our products are as follows: The Jaunt carry-on: 6.6 lbs. The Jaunt XL wide carry-on: 7.1 lbs. The Journey medium check-in: 9.2 lbs. The Globetrotter large check-in: 10.3 lbs.

ROAM suitcases are designed to make traveling easier – even the mucky parts. Most scuffs and dirt can be easily wiped off with a non-abrasive spray cleaner or a melamine foam sponge (such as Mr. Clean Magic Eraser™️). If something spills inside your suitcase, our water-resistant nylon lining can be wiped clean with a mild detergent and water. To store your cases, you may nest either a Jaunt or Jaunt XL carry-on inside the Globetrotter check-in for space-saving storage.

At ROAM, we believe the best luggage starts with the best components. Our 100% virgin polycarbonate shells are made exclusively for us in US factories, and every other element of a ROAM suitcase is thoughtfully sourced from the most prestigious makers in the world: ball-bearing wheels from Japan, industrial thread from Germany, aircraft-grade aluminum handles. Our carry handles are ergonomically designed for an easy, comfortable grip that feels good in your hands. All of these parts are assembled by hand in our U.S. workshop. The result? A suitcase that will endure all of the trials (and miles) that you can throw at it.

We currently only ship within the US, but will expand to other countries in the near future.

Roam allows you to design your own personalized suitcase from scratch directly on our website here. First select a case size. There, you’ll be able to choose from over 10 different colors and customize everything from the shell color to the zipper pulls to the wheel hub caps. Once you’ve completed that process, we’ll build your piece by hand and ship it out within hours, depending on shipping option selected at checkout.

We try to fulfill orders as quickly as possible; that said, please give us a call at (866)-370-1436 (Monday - Friday, 9am - 5pm EST) or send an email to bellhop@roamluggage.com, and we’ll find a good solution. And remember – we offer a 100-day trial period for all orders, so if you don’t agree that ROAM is the best suitcase in the world even after you’ve tried it, you can return your case for free with no questions asked.

You can easily check the status of your recent purchase by clicking the “Account” icon and entering your order number, found in the email notification you received when your order was shipped.

Unfortunately, we’re unable to ship to P.O. boxes at this time.

ROAM’s clamshell configuration makes travel more efficient, due to our clever interior compression system. The clamshell design offers superior organization by providing two large packing compartments, so you won’t have to dig through all your belongings to reach items on the bottom. The dual compression board system increases capacity by effectively squeezing air from your garments, so everything is kept securely in place, while reducing wrinkles. Both compression boards offer a large pocket for dirty clothes, and there is also an additional pocket to separate smaller items like underwear or socks.

Either the Jaunt or Jaunt XL carry-ons can nest inside the Globetrotter check-in.