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  • Privacy Policy 

    Last Revised: April 10, 2018

    Roam Luggage is committed to protecting your privacy.

    If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at bellhop@roamluggage.com.

    This Privacy Policy describes our practices regarding the Personal Information and Non-Personal Information (as defined below) we collect from users of our website located at www.roamluggage.com (the “SITE”) and online services (“SERVICES”). “Personal Information” refers to information that may be used to identify or contact you, such as: name, address, email address, or phone number. We do not collect Personal Information from you unless you voluntarily provide it to us.
    “Non-Personal Information” means information that does not identify any individual, including without limitation IP type, IP host address, ISP address, cookie IDs and segment IDs associated with cookie IDs, pages viewed, browser type, operating system, anonymous usage statistics, clickstream data, or website and social analytics and tracking measurements. On mobile devices, we may also collect device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.

    User Consent

    By submitting Personal Data through our Site or Services, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.

     

    Types of Data We Collect

    Information you provide to us

    If you create an account by registering directly with us, we will request your name, email, and password.

    When you order merchandise, we will collect information necessary to process your order such as your email address, shipping and billing information and payment information.

    If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

    When you post content on our Services such as a review, the information contained in your posting will be stored in our servers and other users will be able to see it, along with your first name and last initial. The information that you provide will be visible to others, including anonymous visitors to the Site.

    We may also collect Personal Data at other points in our Site and Services that state that Personal Data is being collected.

    Information collected via technology

    Server Data: To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

    Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Site or the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Data.

    Cookies: Like many online services, we use cookies to collect information. “COOKIES” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site.   This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

    Pixel Tags: In addition, we use “PIXEL TAGS” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Data.

     

    Use of Personal Data

    General use

    In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways: facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our Site and Services; provide the Services you request; improve the quality of experience when you interact with our Site and Services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as order confirmations, order status updates, security, or support and maintenance advisories; respond to your inquiries related to employment opportunities or other requests; send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of ROAM; and in any other manner stated on our Site or Services.

    Creation of anonymous data

    We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

    Third party service providers

    Our online retail store is hosted by Shopify. You acknowledge and agree that your use of the Service may include having your Personal Data transferred to and stored by Shopify pursuant to their privacy policy at HTTPS://WWW.SHOPIFY.COM/LEGAL/PRIVACY. We may also share your Personal Data with other third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to ROAM.

    Affiliates

    We may share some or all of your Personal Data with our parent company, subsidiaries, joint ventures, or other companies under a common control (“AFFILIATES”), in which case we will require our Affiliates to honor this Privacy Policy.

    Third party payment processing

    For online payments and/or Automated Clearing House (ACH) payouts, we use the payment services of Vantiv (HTTPS://VANTIV.COM ) and PayPal (HTTP://WWW.PAYPAL.COM). We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://www.vantiv.com/privacy-policy and HTTPS://WWW.PAYPAL.COM/US/WEBAPPS/MPP/UA/PRIVACY-FULL.

    Third party websites

    Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.

    Email Communications

    We will periodically send you free newsletters and e-mails that directly promote the use of our Site or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information above). Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.

    If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided above.

    De-linking SNS

    Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account.

    Changes to this privacy policy

    This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at http://www.roamluggage.com/pages/privacy-policy and we will change the “Last Updated” date above. You should consult this Privacy Policy regularly for any changes.