Last Revised: July 19, 2019
American Luggage Group, LLC (dba "Roam Luggage") is committed to protecting your privacy.
“Personal Information” refers to information that may be used to identify or contact you, such as: name, address, email address, or phone number. We do not collect Personal Information from you unless you voluntarily provide it to us.
“Non-Personal Information” means information that does not identify any individual, including without limitation IP type, IP host address, ISP address, cookie IDs and segment IDs associated with cookie IDs, pages viewed, browser type, operating system, anonymous usage statistics, clickstream data, or website and social analytics and tracking measurements. On mobile devices, we may also collect device type, make and model, operating system, carrier, user ID, similar device IDs, and information about the apps you use.
Types of Data We Collect
If you create an account by registering directly with us, we will request your name, email, and password.
When you order merchandise, we will collect information necessary to process your order including but not limited to your email address, shipping and billing information and payment information.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
When you post content on our Services such as a review, the information contained in your posting will be stored in our servers and other users will be able to see it, along with your name. The information that you provide will be visible to others, including anonymous visitors to the Site.
We may also collect Personal Data at other points in our Site and Services that state that Personal Data is being collected.
Information collected via technology
Server Data: To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Pixel Tags: In addition, we use “PIXEL TAGS” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Data.
Use of Personal Data
In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways: facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our Site and Services; provide the Services you request; improve the quality of experience when you interact with our Site and Services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as order confirmations, order status updates, security, or support and maintenance advisories; respond to your inquiries related to employment opportunities or other requests; send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of ROAM; and in any other manner stated on our Site or Services.
Creation of anonymous data
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
Third party service providers
We may also share your Personal Data with other third party service providers to: provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to ROAM.
Third party payment processing
For online payments and/or Automated Clearing House (ACH) payouts, we use the payment services Shopify, Amazon, Quadpay or PayPal. We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to:
Third party websites
If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided above.
Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Services and your social media account.